Overview
Contact
Partners
Training
Portal
Technical service
In addition to a wide portfolio of high quality lasers, Asclepion Laser Technologies offers you a prompt and professional service support. To ensure the proper functioning of your High-End-Laser-Systems, Asclepion and its international partners offer you regular high quality servicing through our service staff and the service personnel of our distributors.
Our service department arranges installations, offers service contracts and manages the delivery of consumables and spare parts. Moreover, it trains our distributors in a professional way. No other service teams in the aesthetic and medicine sector are as professional as those from Asclepion Laser Technologies. We find the optimal solution for our customers – expertly and quickly – saving them valuable time.
Our offers
at a glance
Installations
For the proper functioning of our products, installation by a professionally trained technician is necessary. Our employees have undergone many years of training and offer an optimal service.
Maintenance
Our products require regular maintenance to ensure the best possible results. Our support team in Jena is in regular contact with our customers to organise maintenance.
Remote support
We have a national and international support team, which takes care of all concerns of our customers and distributors. They are always available by phone, email and our service portal.
Repairs
Our high-tech products offer the highest reliability and stability. Should a problem occur, our local partners will find a quick solution or we offer professional repair in Jena.
You need support, access to the service portal or a training
session? Then you’ve come to the right place.
Our international
service partners
Our distributors worldwide provide professional service. In addition, we have established highly specialised service centres at various locations.
Italy
ESTHELOGUE
Technical Service Department
Via Baldanzese, 17
50041 Calenzano
Florence
Tel. +39 347 350 0693
USA
ASTANZA LASER
Technical Service Department
1810 S. Akard Street
Suite 500
Dallas, TX 75215
Tel. +1 (800) 364-9010
Japan
GUNZE MEDICAL LIMITED
Technical Service Department
11th Floor, Recruit Shin-Osaka Building
5-14-22 Nishinakajima, Yodogawa-ku
Osaka, 532-0011
Tel. 0120-661-774
Help for distributors
Servicetraining
You are already our distributor and want to equip your technicians with the best possible knowledge to offer customers a first-class service? Then you will find all the relevant information and the registration for our technical Service Training under the following Button. Learn more about installation, maintenance, software updates and the adjustment and calibration of our systems in one of our intensive hands-on training courses. Our service training courses give you the opportunity to benefit from the many years of experience of our skilled trainers. Discuss any error codes that occur and learn how to rectify them. It pays to be quick to secure one of the coveted places.
Serviceportal
You are already our distributor and want to process service cases as quickly as possible? Then use our service portal. It is an online platform designed to create service tickets, to give you technical support and enable you to benefit from our technical know-how. The Asclepion service staff is always ready to support you in the best possible way in your daily work. Thanks to close contact with our specialists, we always strive for a clear flow of information. Fast, tracable and verifiable: these are the strengths of our service. You don’t have access to the service portal yet?Then contact our service department or use the contact form and receive your access data.
Successful with Asclepion
Are you looking for the nearest medical practice with our products or do you want to test our high-quality systems for gentle and safe procedures in medicine and aesthetics worldwide? Then you can find our clinical reference centres and worldwide distributors here.